Return & Exchange
Return & Exchange
OUR RETURN POLICY & OUR PLEDGE TO YOU
Thank you for shopping at MODARECT. If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same state as the item you received. It must also be in the original packaging. Shoes that have been worn for a period of time, washed in water, or artificially soiled, including shoes that are artificially damaged, cannot be returned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We will NOT accept order cancellation request if the order have already been shipped out.
Returns &Exchanges Policy:
-Purchase only can be returned or exchanged within 14 days from the date you sign to receive the item.
-Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost if it's your personal reason(placed wrong size/color/quantity or in your opinion the item is not as described.) You will be responsible for paying for your own shipping costs for returning your item.
-Seller is responsible for return shipping cost if it's our mistake.(shipped wrong size/color/quantity or it is defective/damaged/low quality or wrong item.)
*Items that do not meet these criteria will not be considered for return.
Please contact us with CS@MODARECT.COM to get the return address, we will not put our return address on the package label, if you send the package back as the address on the label without asking us, we will not accept your refund requirement.
You are not eligible to apply for a refund if:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address). When your order did not arrive due to the wrong shipping address you provided, you will be charged for the shipping fee if you want us to resend it to you, and you will also be charged the shipping fee if you wanna apply for a refund.
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside of our control.
4. You make wrong orders and we have shipped your orders.
5. You make wrong orders and you do not want to return the item ( Buyer must pay for the return shipping since they are asking for exchange for the items, this might happens usually for the item which has variants of size, that is why we always encourage buyer to check our sizing chart very carefully before making the orders to avoid any different perception of sizing standard for some countries or manufacturers. )
6. You change your mind after the orders reach your country and asking for return.
7. We can't accept the unconditional return / refund.
Refunds (if applicable):
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week after we received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at CS@MODARECT.COM.
1. Contact customer service to provide order information and a brief description of the return. We will send you a printable ticket with more instructions. It contains our return address and basic information about your return order.
2. Print the return form and put it in the package together with the item you want to return, and pack the item correctly.
3. Send the goods back to us through the local post office. If you need to deal with the returned package urgently, please contact our customer service and provide the tracking number.
4. We will process your return within 1-3 working days after receiving the package.
We considered that every customer as they have read this refund policy before they place the order, the behavior of their purchase was considered as they agree with this policy.
* Return Address:
Hotline: from 9:00am to 6:00 pm Monday to Friday (PST)