Return & Exchange
Return & Exchange
OUR RETURN POLICY & OUR PLEDGE TO YOU
Our policy last for 30 days from date of purchase or 14 days after item delivered. If the product does not arrive, does not match the description or is defective, and your payment meets the conditions, we will refund all the eligible fees paid, including transportation costs or send you a replacement order.
For products that are not damaged but the customer wishes to return the product due to a change in the purchase decision, we accept that the customer returns the product to us，and the customer will be responsible for the return shipping fee.To be eligible, please make sure that:
-The product is in its original packaging
-The product isn't used or damaged
Customer will be responsible for return shipping cost. There are no refunds 24 hours after your order was placed/item has been processed/ shipped.
If item is undelivered due to shipping carrier's mistake. E.g. Lost in transit, delivered to wrong address but we have provided them correct address. We will send you a replacement order without additional cost. However, this is not subject to refund due to unforeseen delay.
For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address.
Parcel & Express Shipping fee is non refundable once order is shipped. Customer is liable to pay for returning fee if they failed to pick up the item on time. Any replacement order sent will be via standard shipping.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Modarect and if you have any questions, please don't hesitate to contact us!
*If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
2.The original shipping fee and insurance are non-refundable.
1.Contact Customer Service with order information and a brief description of your return.
2.Print the return label and securely tape it on the outside of your return package.
3.Call the post office to arrange a collection or drop off at your nearest post office.
4.We will process your return in 1-3 business days of receipt of the package.
* Return Address:
Hotline: from 9:00am to 6:00 pm Monday to Friday (PST)